[eSIM] Cross-border Internet access in Singapore, Malaysia, Thailand, Bali, Indonesia, and Southeast Asia [High-speed Internet]

Applicable countries: Singapore, Malaysia, Thailand, Indonesia (including Bali)

(Note that Indonesia is not India, don’t get confused)

=== eSIM purchase process ===

👉 After placing the order, the email address must be filled in

👉After the payment is completed , the system will automatically send you a serial number via email, and you can exchange the serial number into a QR Code

👉 Scan the QR Code to join the mobile Internet plan

👉 Arrive at the local area, start the plan, and have a smooth trip

👉 If you have any usage problems, please contact customer service LINE: @ SIM88

=== eSIM Purchase Notes ===

🔸 Once the QR Code is sent via email, it cannot be refunded.

🔸 After placing an order for the eSIM plan, you will receive the QR Code within 24 hours (excluding holidays) . Please install and activate it within 30 days after placing the order. Otherwise, it will become invalid.

🔸To join the eSIM plan, you must install it while your phone is connected to the Internet. You can also connect to local Wi-Fi, then scan the eSIM plan into your phone and enable roaming for the plan.

🔸After the device scans the QR Code , it is bound and cannot be changed. It cannot be restored after being deleted.

🔸Please confirm whether your phone supports:

Applicable to iPhone XR and above models. Some mobile phones from China, Hong Kong and Macau do not have eSIM function.

Mobile phones in some countries such as the United States and Japan may be locked to the telecommunications carrier's frequency band and cannot use the eSIM function.

Other brands of mobile phones are mainly based on the models announced by each mobile phone manufacturer. If the model cannot be used without confirming in advance whether the model can be used, no refund will be given.

If it cannot be used when you arrive at your destination, please contact us immediately. We will not accept refunds if you return to your country without contacting us.

=== eSIM Product Specifications ===

🔸Traffic limit: Total traffic plan, after it is enabled, the speed will be reduced to 128Kbps when the accumulated traffic is reached.

🔸Number of usage days: The number of days will start counting after scanning the QRcode and turning on the roaming of the plan.

🔸The validity period will not start when you join the eSIM in the country. It will start after you actually enter the country and receive the network signal of the country. The number of days is calculated based on 00:00 (GMT+8).

🔸Hotspot sharing: only supports one device, and due to the model, it is not guaranteed that all devices can be shared.

🔸Internet speed: 4G

🔸Call function: None.

​🔸 Telecommunications providers: Singapore (Singtel), Malaysia (Maxis), Indonesia (Telkomsel), Thailand (Ais).

🔸Signal coverage: Applicable to all regions of the country, with weak signals in outlying islands, suburbs and mountainous areas (the signal will affect the quality of the Internet depending on factors such as location, terrain, building obstruction, number of users, weather, etc.).

=== eSIM QRcode redemption process ===

Step 1: Obtain the QRcode of eSIM

After placing the order, we will send the eSIM redemption code to your mailbox. If you do not receive it, please check your spam or promotional package.

After receiving the redemption serial number in your mailbox, use the serial number to redeem the QR Code at esim.exchange . The redemption will not work. Please contact customer service.

🔸 QR Code can only be saved for 30 days. If you want to use it and then redeem it, you must redeem it before departure.

Step 2: Scan the QRcode to import the action plan

🔸After obtaining the QRcode, scan the iPhone from the mobile plan to join the plan

Path: Settings > Mobile Services > Join eSIM (some versions show joining the action plan) > Scan QRcode > Confirm to join

🔸The action plan label will show business, travel, and secondary. You can customize the label and change it to sim88

🔸Except for the default number, check the newly added plan sim88 and click Continue. Turn on data roaming and wait for a few minutes for signal connection to access the Internet.  

🔸If you need more detailed graphic steps, please notify the contact email and send the activation instruction PDF file.

🔸This plan is an online eSIM plan. If you are not using an iPhone or eSIM phone, please refer to the physical SIM card plan .

=== eSIM FAQ ===